frequently asked questions (faqs)
everything you need to know about ecoPure® Naturals' products.
natural products faq
Q: why use natural pet products?
A: Because you love your pets! More and more people have been choosing natural products for themselves and their family, and are increasingly choosing natural products for their pets, too. In short, using natural products means you'll have comfort in knowing that known ingredients you can trust are going into your pet’s products instead of unpronounceable artificial ingredients. Also, using natural ingredients decreases the burden we place on our fragile environment because they are renewable and sustainable. Finally, pets are developing diseases that were unheard of years ago, such as diabetes, cancer, liver and kidney diseases, and many people believe this is related to artificial ingredients that can be detrimental to the health of their pets.
ecoPure naturals faq
Q: can Odor and Spot Remover be used as an odor spray?
A: Absolutely! If you have an old sprayer at home that wasn’t used with harsh chemicals, clean it with lots of fresh water and use as a spray. Or, you can buy a garden / plant spray bottle and use the sprayer from that. Natural Odor and Spot Remover makes a GREAT odor spray!
Q: what surfaces can I use Odor and Spot Remover on?
A: Odor and Spot Control is safe to use on any carpet, floor or surface (including concrete) that has been affected by your pet. Just be sure to test for colorfastness in an out-of-the-way location before using.
Q: how often should I use herbal shampoo?
A: Pet shampoos must provide effective, gentle cleaning to avoid potential side effects such as dry skin, irritation/itching, dandruff, etc. ecoPure Naturals’ Herbal Shampoo uses a natural pH balanced plant base and only carefully selected essential oils for effective, gentle cleaning. Frequency of bathing depends on your dog, but once a week is certainly acceptable.
Q: can I use the shampoo on my cats?
A: Sure! If you’re brave enough to bathe a cat! Seriously, Herbal Shampoo is safe for cats and dogs, so there’s no need to buy different shampoos.
Q: can I use Flea & Tick Spray on both my cat and dog?
A: Yes! Most chemical-based flea and tick treatments are formulated to be used on only dogs or only cats. Our spray can be used on either, so there’s no need to buy different sprays.
Q: is it just me, or are the aromatherapy sprays a bit weak?
A: The dog has a sense of smell that is 20,000 times better than humans so the aroma strength has been adjusted specifically for the canine nose.
Q: my pet has a strong appetite already; can I still use Appetite Enhancer?
A: Of course! Unlike those thick and heavy gravies, this spray only adds .1 calorie per spray, so feel free to use it as a “meal enhancer” anytime you like!
Q: can the bottles be recycled?
A: Yes, and PLEASE do! All the bottles used for ecoPure Naturals' products are made from high-density polyethylene (HDPE) and are very recyclable. HDPE is a thermoplastic and can be melted down and made into other things. Once the bottle is empty, we highly encourage you to recycle it.
Q: how do I return a product if I'm not satisfied?
A: We are committed to your satisfaction and we want you to be happy with your ecoPure Naturals purchase and will do our best to answer any questions you might have, but we cannot accept returns or refund purchases of our products made at retail stores. All returns and refunds must go through the store, website or catalog from which you purchased ecoPure Naturals and are subject to their return and refund policy.